All shipping container sales are considered final once the container has been dispatched from the depot or delivery location, except where the container delivered:

• Is materially different from the confirmed order
• Was incorrectly supplied by Conex Hub
• Sustained eligible damage before or during delivery
• Was materially misrepresented in the written quotation or order description

Customers are responsible for reviewing and confirming the following before approving an order:

• Container size
• Container type
• Container condition or grade
• New or used status
• Features and modifications
• Delivery address
• Site access requirements
• Placement requirements
• Local permit or zoning requirements
• Pricing
• Delivery, crane, and handling charges

Returns are not accepted for customer remorse or a change of mind after dispatch or delivery.

This includes, but is not limited to:

• Ordering the incorrect container size or type
• Changes in the customer's intended use
• Changes in the customer's project
• Site access or placement problems
• Permit, zoning, association, property-owner, or regulatory restrictions
• The customer's inability to prepare the delivery location
• The customer's inability to receive or place the container
• Cosmetic characteristics consistent with the advertised grade of a used container
• The customer relocating, modifying, painting, cutting, repairing, wiring, plumbing, or otherwise altering the container

Used shipping containers may contain ordinary cosmetic wear consistent with their grade and prior use.

Normal characteristics may include:

• Surface rust
• Dents
• Scratches
• Paint variation
• Shipping markings
• Patches
• Welds
• Previous repairs
• General signs of use

These characteristics will not be considered defects when they are consistent with the container condition or grade disclosed before purchase.

Customers should inspect the container as soon as reasonably possible after delivery.

If a container arrives damaged, is not the type confirmed in the order, or is materially inconsistent with its written description, the customer must contact Conex Hub within 48 hours of delivery.

The request should include:

• Customer name
• Order or quotation number
• Delivery address
• Delivery date
• Description of the reported issue
• Clear photographs of the complete container
• Close-up photographs of the reported damage or discrepancy
• Video evidence where relevant

The customer must not modify, move, repair, paint, load, resell, or place the container into service while the claim is being reviewed unless Conex Hub provides written authorization.

After reviewing an eligible claim, Conex Hub may, depending on the circumstances:

• Request additional photographs or information
• Arrange an inspection
• Repair the container
• Replace the container with a comparable unit
• Correct the order
• Arrange collection
• Offer an appropriate price adjustment
• Issue an approved full or partial refund

Where Conex Hub confirms that an incorrect container was supplied or that eligible damage occurred before or during delivery, the customer will not be charged for the approved corrective pickup, repair, or replacement.

Claims submitted after the reporting period may be reviewed at Conex Hub's discretion, but approval is not guaranteed.

Customers should contact Conex Hub immediately if they need to cancel an order.

A cancellation may be considered when the container has not yet been:

• Dispatched
• Reserved for transportation
• Loaded for delivery
• Modified
• Painted
• Branded
• Inspected specifically for the customer
• Prepared specifically for the customer
• Assigned to a project-specific order

Any non-recoverable expenses already incurred may be deducted from an approved cancellation amount when those expenses were included or disclosed in the quotation, order, invoice, or customer agreement.

These expenses may include:

• Container inspection
• Storage
• Customization
• Paint or branding
• Handling
• Transportation scheduling
• Trucking
• Crane booking
• Permit-related work
• Payment-processing charges
• Project preparation costs

Once a container has been dispatched, the order can no longer be cancelled as a standard pre-dispatch cancellation and will be handled under the applicable container-sales terms.

The following containers, items, and services are non-returnable unless Conex Hub supplied an incorrect item or materially misdescribed the order:

• Customized containers
• Modified containers
• Containers with customer-requested paint
• Containers with customer-requested branding
• Containers with custom doors
• Containers with custom windows
• Containers with vents
• Containers with partitions
• Containers with insulation
• Containers with electrical work
• Containers with plumbing
• Containers with HVAC systems
• Containers with shelving or storage systems
• Containers with customer-specific structural modifications
• Special-order containers
• Project-specific equipment
• Custom-fabricated components
• Installed or used refrigerated-container parts
• Installed or used accessories
• International leasing services after execution has begun
• Project-cargo services after execution has begun
• Delivery services already performed
• Crane or placement services already performed
• Inspection services already performed
• Permit-related services already performed
• Storage services already provided
• Transportation services already performed
• Containers moved by the customer after delivery
• Containers modified by the customer after delivery
• Containers explicitly identified and accepted as final sale

Returning a rented or leased container is governed by the applicable rental agreement, lease agreement, quotation, or project-specific contract.

A rental or lease return is not treated as a standard retail product return.

At the end of the rental or lease period, customers must:

• Contact Conex Hub to schedule collection or an approved return
• Follow the notice period stated in the applicable agreement
• Remove all personal property
• Remove all equipment
• Remove all waste
• Remove all hazardous or prohibited materials
• Ensure that the container is empty
• Ensure that the container is reasonably clean
• Provide safe and unobstructed access for collection
• Ensure that the pickup area can safely accommodate the required truck or equipment
• Return the container in substantially the same condition in which it was received, allowing for ordinary wear and tear
• Continue complying with rental or lease terms until the container has been collected or accepted at the agreed return location

Additional charges may apply for:

• Late returns
• Continued rental time
• Cleaning
• Waste disposal
• Removal of customer property
• Damage beyond ordinary wear and tear
• Unauthorized modifications
• Missing components
• Relocation
• Failed pickup attempts
• Inaccessible collection sites
• Unsafe collection conditions
• Additional transportation
• Additional crane work
• Additional handling
• Storage
• Delays caused by the customer or site conditions

Unused rental time is not automatically refundable unless the applicable rental or lease agreement expressly states otherwise. Any security deposit will be reviewed and handled according to the terms, timeframe, and permitted deductions stated in the signed rental or lease agreement.

No container, equipment, accessory, or other item may be returned to Conex Hub without prior written authorization.

Customers must not independently transport or deliver a container to a Conex Hub depot, supplier location, partner location, storage yard, or office without receiving approved return instructions.

An approved return authorization may include:

• The approved return location
• Collection instructions
• Transportation requirements
• Inspection requirements
• Required photographs
• Applicable charges
• Applicable deadlines
• Conditions for acceptance

Conex Hub may refuse an unauthorized return.

Shipping containers are oversized freight items and cannot normally be returned through standard parcel or postal services.

All approved returns must be coordinated with Conex Hub.

Depending on the reason for the return, transportation, crane, placement, collection, and handling charges may apply.

Where the return is approved because Conex Hub confirmed that:

• The wrong container was supplied
• The container was materially misdescribed
• Eligible damage occurred before or during delivery

Conex Hub will arrange or cover the approved corrective collection, repair, or replacement costs.

Where a return or exchange is requested because of:

• Customer preference
• A change of mind
• Site-access problems
• Placement problems
• Permit restrictions
• Zoning restrictions
• Customer scheduling issues
• Customer relocation
• Incorrect information provided by the customer
• Circumstances outside Conex Hub's control

The customer may remain responsible for applicable transportation, collection, crane, handling, storage, and related charges.

Container exchanges are not guaranteed and require prior written approval from Conex Hub.

An approved exchange may be subject to:

• Availability of a suitable replacement
• Container condition
• Inspection
• Price differences
• Transportation charges
• Crane charges
• Placement charges
• Handling charges
• Storage charges
• Restocking or preparation costs disclosed before approval
• Project-specific requirements

A replacement container may differ cosmetically from the original container where the replacement is a used unit of the same or comparable grade. No exchange should be arranged independently without written instructions from Conex Hub.

Although this page is titled "Return Policy," this section explains how funds are handled when Conex Hub approves a return, cancellation, claim, or adjustment.

Approved refunds will normally be issued to the original payment method within 7-10 business days after all applicable conditions have been completed.

Applicable conditions may include:

• The claim has been approved
• Required evidence has been received
• An inspection has been completed
• The container has been collected
• The returned item has been received
• The condition assessment has been completed
• The final refundable amount has been confirmed

Financial institutions and payment providers may require additional processing time before the refund appears in the customer's account.

Original delivery, crane, placement, customization, handling, inspection, permit, storage, and transportation charges are generally non-refundable when the return or cancellation results from:

• Customer preference
• Customer error
• Site conditions
• Access problems
• Permit or zoning problems
• Project cancellation
• Circumstances outside Conex Hub's control

Where the return results from an error confirmed to have been made by Conex Hub, eligible corrective delivery or collection charges will be handled by Conex Hub. Any deductions must be consistent with the applicable quotation, invoice, rental agreement, lease agreement, purchase agreement, or project contract.

Customers are responsible for ensuring that the delivery location is safe, accessible, prepared, and suitable for the container and required delivery equipment.

If delivery cannot be completed because of:

• Inadequate access
• Unsafe ground conditions
• Insufficient clearance
• Overhead obstructions
• Utility lines
• Trees
• Gates
• Narrow roads
• Unprepared foundations
• Incorrect delivery information
• Missing permits
• Customer absence
• Site restrictions

The order will not automatically qualify for a return.

Additional charges may apply for:

• Failed delivery
• Redelivery
• Waiting time
• Storage
• Additional trucking
• Crane services
• Rescheduling
• Alternative placement
• Return transportation

Customers should confirm all site requirements with Conex Hub before delivery.

A container may become ineligible for return, replacement, or exchange if the customer or a third party:

• Cuts the container
• Welds the container
• Paints the container
• Installs doors or windows
• Installs electrical systems
• Installs plumbing
• Installs HVAC systems
• Adds insulation
• Adds branding
• Removes identification details
• Relocates the container
• Repairs the container
• Loads the container
• Uses the container
• Makes structural or cosmetic changes

Customers should report a suspected problem before making any changes to the container.